This session will explore what plan sponsors need to do when an operational matter is discovered. Plan sponsors need to understand their service contracts and who is responsible for what actions at each service provider when an issue is noted and how those service providers will help with the potential correction.
We will discuss:
- How to understand what your service provider limitations are
- Te scope of services provided by your record keeper
- Systems issues
- Working with service provider engagement letters - what should plan sponsors be looking for/what don't they say/etc.?